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FAQ

For all Press and Media inquiries, please contact marisa@livefashionable.com

GENERAL

How did fashionABLE get its name and what is the meaning behind it?

The vision of fashionABLE is to make a new kind of fashion statement as a responsible consumer.  The fashionABLE mission is to create sustainable business in Africa so that the people are not dependants on charity, but a vital part of a developing economy. When you buy a fashionABLE product you are ABLE to provide opportunities, and women in Africa are ABLE to have a new choice.

Are the scarves fair trade certified?
Fair Trade Certification is an extensive process and textile production is new to the program, which is overseen by TransFair USA.  As we ensure that each step in the supply chain meets fair trade standards, we will get closer and closer to having the entire process meet the requirements set forth by TransFair USA and the Fairtrade Labeling Organization (FLO).  In the meantime, we ensure that every woman is paid a fair wage and that all of our operations are conducted with integrity.

How do I care for my scarf?
We recommend dry cleaning only, to ensure your scarf keeps its original colors and quality.

Where/how exactly is my scarf made?
Each scarf is handmade from Ethiopian cotton in the capital of Addis Ababa. The cotton is collected from the field, the seeds are removed, and then it is separated for the weaving process. The thread is dyed the desired color, and then woven into unique designs. When you receive your packaged scarf, it is a product directly from the women in Ethiopia that you are helping. Scarves are made by women in the program, as well as other Ethiopian sources that include women and men, to help meet demand. While being supported by those sources, fashionABLE is continually funding the training of more women in order to employ as many women as demand will allow. All the while, we are meeting the mission that your purchase of a fashionABLE scarf continues to create sustainable business for more women in Africa.

Where can I find fashionABLE retailers?
Visit our Find a Retailer page to search for the stores that carry fashionABLE products near you!

How can I sell fashionABLE products in my retail store?
If you are interested in selling fashionABLE products in your store, please fill out our Retailer Contact Form. You can also contact us at sales@livefashionable.com.

How can I be more involved with fashionABLE?
SHARE it. // Help us spread the word! Our customers are our best marketing. Use your voice and share photos of you making a fashion statement with your fashionABLE products. Use the hashtag #livefashionABLE (and be sure to tag us on instagram & twitter — @livefashionABLE)
SHOP for others. // Our products make great gifts year-round.  Give them for Birthdays. Bat mitzvahs. Bridal parties. Be creative!
SHOW us your skills. // If you’d like to Intern or Volunteer with fashionABLE at our Nashville, TN offices, check out this page and/or send an email to info@livefashionable.com to get more info. We also love our Campus Reps – learn more & apply to represent fashionABLE on campus here

 

PURCHASE RELATED

How does my purchase create sustainable business in Africa?
The focus of our work is with vulnerable women, many of whom have been exploited due to the effects of poverty.  We also partner with existing businesses that employ women with fair wages & hiring practices.  As we increase sales of our products, we employ more women to make them.  The greatest strength of our sustainability is the people who purchase them and share the story of the women who make them.  Read more about our business model cycle on our commitment page.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover cards.

How much is shipping?
We currently charge a flat rate of $7 for ground shipping, if your order doesn’t qualify for Free Shipping.  We also offer 2-day shipping for $15 and Next Day shipping for $25.  Any orders received after 11am EST cannot be guaranteed to ship until the next business day.  We ship orders Monday – Friday.  A shipping confirmation email will be sent to you once your order has shipped. 

What about  “Free Shipping for purchases over $80″ ?
We currently offer FREE SHIPPING for all domestic orders over $80. Once your shopping cart total is $80+ you will see a “Free Shipping” option which must be selected at checkout to receive this offer.  You will receive a tracking number along with a shipping confirmation email once orders have been shipped. Please note that fashionABLE is not liable for lost or stolen packages.

When can I expect to receive my order?
Free shipping and Ground options typically ship 3-5 business days from purchase. For faster delivery, 2 day and Next Day shipping are available.  All orders must be received by 11 am EST for expedited shipping.  Any orders received after that time cannot be guaranteed to ship the same day of purchase, but will ship on the following business day.  Please email info@livefashionABLE.com with any questions.

What about the backordered item I ordered?
If you have an item in your order that was backordered at the time of your purchase, your entire order will ship when that product is available.  If you would like your other items to be shipped immediately, please place separate orders.  If you have questions in regards to your backordered item, please email us at info@livefashionable.com.

Do you ship internationally?
Yes! We ship anywhere in the world! International shipping is available at the customer’s expense through USPS.   Depending on the country of delivery, you may incur additional duties and taxes.  Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

Can I cancel my order?
In an effort to get our products to customers as quickly as possible, your order cannot be canceled or modified once it is placed. Please refer to our return/exchange policy below for instructions on how to return your order once you receive it. If you have entered an incorrect shipping address, please contact us at info@livefashionable.com immediately.

What is your return/exchange policy?
At fashionABLE we are not 100% satisfied until you are.

Return Policy: We will gladly accept returns if your product is defective, or if you are unsatisfied, for up to 30 days after your purchase.  We will only accept items that have not been used, worn, or washed. Please return your purchased products to the address below, with a copy of the original invoice and a reason for your return.

Exchange Policy: If your order was incorrectly fulfilled or flawed in any way, please contact us at info@livefashionable.com and let us know. Exchanges will be accepted up to 90 days of purchase. Once your item is received & processed, we will ship your new item.  Please return your product with the original invoice and the reason for your exchange to the address below.  If your product is satisfactory, but you desire to exchange for a different item, you will need to specify what you would like instead and include $5 shipping and handling.  Please check the products page to see if the item you wish to exchange for is in stock.  Also, please make sure your shipping address is clearly indicated.

fashionABLE
ATTN: RETURNS/EXCHANGES

900 Lischey Ave 
Nashville TN 37207

Still have a question that wasn’t answered here? Contact us at info@livefashionable.com.