FAQ

For all Press and Media inquiries, please contact us at media@livefashionable.com

GENERAL

How did fashionABLE get its name and what is the meaning behind it?
The vision of fashionABLE is to make a new kind of fashion statement as a responsible consumer. We are a non-profit committed to development.  That means that your purchase of a scarf does far more than just create jobs. The fashionABLE mission is to create sustainable business in Africa so that the people are not dependants on charity, but a vital part of a developing economy.  It’s a simple business model: Scarves provide jobs; profits provide restoration.  When you buy a fashionABLE scarf you are ABLE to provide opportunities, and women in Africa are ABLE to have a new choice.

Are the scarves fair trade certified?
Fair Trade Certification is an extensive process and textile production is new to the program, which is overseen by TransFair USA.  As we ensure that each step in the supply chain meets fair trade standards, we will get closer and closer to having the entire process meet the requirements set forth by TransFair USA and the Fairtrade Labeling Organization (FLO).  In the meantime, we ensure that every woman is paid a fair wage and that all of our operations are conducted with integrity.

How do I care for my scarf?
We recommend dry cleaning only, to ensure your scarf keeps its original colors and quality.

Where/how exactly is my scarf made?
Each scarf is handmade from Ethiopian cotton in the capital of Addis Ababa. The cotton is collected from the field, the seeds are removed, and then it is separated for the weaving process. The thread is dyed the desired color, and then woven into unique designs. When you receive your packaged scarf, it is a product directly from the women in Ethiopia that you are helping. Scarves are made by women in the program, as well as other Ethiopian sources that include women and men, to help meet demand. While being supported by those sources, fashionABLE is continually funding the training of more women in order to employ as many women as demand will allow. All the while, we are meeting the mission that your purchase of a fashionABLE scarf continues to create sustainable business for more women in Africa.

Is fashionABLE a nonprofit?
Yes, fashionABLE is a non-profit and has 501(c)3 status through our parent company African Leadership, and its subsidiary, the Mocha Club.

Where can I find fashionABLE retailers?
Visit our Find a Retailer page to search for the stores that carry fashionABLE scarves near you!

How can I sell fashionABLE scarves in my retail store?
If you are interested in selling fashionABLE scarves in your store, please fill out our Retailer Contact Form. You can also contact us at sales@livefashionable.com.

What is Mocha Club, and how are you connected?
Mocha Club was founded in 2005 as a new generation of activists giving up the cost of 2 mochas a month – or $7 – to fund relief and development projects in Africa. Mocha Club works in five main project areas: Clean Water, Education, Child Mothers + Women At Risk, Orphan Care + Vulnerable Children, and HIV/AIDS + Healthcare. In efforts to emphasize its development work, and create sustainable opportunities for Africans, Mocha Club created fashionABLE.  You can read more at themochaclub.org.

How can I be more involved with fashionABLE?
- Show it off. // Check out our “style your scarf” videos, then wear it everywhere you go and allow your scarf to tell the story.
- Share it. // Make your fashion statement by uploading a photo of you in your scarf and telling us how you live fashionABLE – and then share away… Tweet it! Post it! Blog it! Spread the word fashionABLE friends!!
- Shop for others. // Scarves make great gifts year-round.  Give them for Christmas. Birthdays. Bridal parties. Be creative!
If you’d like to intern or volunteer with fashionABLE at our Nashville, TN offices, check out this page and/or send an email to marisa@livefashionable.com to get more info. 

PURCHASE RELATED

How does my purchase create sustainable business in Africa?
fashionABLE works with women who have been exploited due to the effects of poverty. As we increase sales of scarves, we employ more women to make them.  The greatest strength of our sustainability is the people who purchase them and share the story of the women who make them.  Read more about our business model cycle on our commitment page.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover cards.

Can I buy a fashionABLE scarf if I live outside the US?
Yes! We ship anywhere in the world!
*Please note that shipping costs increase when shipping outside the US.

How much is shipping?
Shipping varies with every order, determined by weight and destination.  Your shipping cost will be calculated for you before you checkout and confirm your order. 

When can I expect to receive my order?
Please allow 5 – 7 days for your order to be processed and shipped. Email store@livefashionABLE.com with any questions.

Can I cancel my order?
In an effort to get our scarves to customers as quickly as possible, your order cannot be canceled or modified once it is placed. Please refer to our return/exchange policy below for instructions on how to return your order once you receive it. If you have entered an incorrect shipping address, please contact us at store@livefashionable.com immediately.

What is your return/exchange policy?
At fashionABLE we are not 100% satisfied until you are.
Return Policy: We will gladly accept returns if your scarf is defective, or if you are unsatisfied, for up to 30 days after your purchase.  We will only accept items that have not been used, worn, or washed. Please return your scarf to the address below, with a copy of the original invoice and a reason for your return.
Exchange Policy: If your order was incorrectly fulfilled or flawed in any way, please contact us at store@livefashionable.com and let us know. Exchanges will be accepted up to 90 days of purchase. Once your item is received & processed, we will ship your new item.  Please return your scarf with the original invoice and the reason for your exchange to the address below.  If your scarf is satisfactory, but you desire to exchange for a different item, you will need to specify what you would like instead and include $5 shipping and handling.  Please check the scarf selection to see if the item you wish to exchange for is in stock.  Also, please make sure your shipping address is clearly indicated.
attn: fashionABLE
1512 Compton Ave Nashville TN 37212

Still have a question that wasn’t answered here? Contact us at info@livefashionable.com.